Frequently Asked Questions

Q1: What is regulated electrical equipment (REE)?

It refers to air-conditioners (including inverter air-conditioners), refrigerators, washing machines, televisions, computers, printers, scanners and monitors.

Q2: When will the Scheme come into operation?

It will start from 1 August 2018.

Q3: How are we affected?

From then on when selling new regulated electrical equipment (REE), the REE seller is required to arrange free removal of a used equipment of the same class for the customer. The seller also has to provide the customer with a receipt containing the prescribed wording about the recycling levy, and a recycling label.

Q4: What is the level of the recycling levy? Who pays it?

The levy level is: $15 for each computer, printer or scanner; $45 for each monitor; $125 for each air-conditioner or washing machine; and $165 for each refrigerator or television.

The recycling levy is paid by regulated electrical equipment suppliers to the Environmental Protection Department directly.  To what extent the suppliers will pass on the relevant cost along the supply chain is a commercial decision of the suppliers and sellers concerned.

Q5: Do I have to pay an extra fee to have delivery of the new product and removal of a used equipment arranged on the same day?

Consumers can request the sellers to arrange delivery of the new product and removal of a used equipment on the same day without the need to pay an extra fee to the sellers.

Q6: Is it a breach of law to throw away a used regulated electrical equipment (REE) at a refuse collection point?

While throwing a used REE away at the refuse collection point is currently not prohibited, it is not the most appropriate way to dispose of the REE. Please support proper recycling of used REE for protecting the environment and turning waste into resources. This will also save you the effort for taking the used equipment to the refuse collection point.

Q7: If I am not buying a new regulated electrical equipment, how can I recycle the used equipment?

You may call the collection hotline at 2676 8888 to make an appointment with the Government's recycling service operator for free collection. The schedule of appointment may take longer as the WEEE·PARK operator will accord higher priority to collection requests for statutory removal service. Based on the current booking position, the operator is able to arrange collection of the used items in about a week's time after receipt of the request.

Q8: I'm advised by the seller that the earliest that the Government's recycling service operator could come to collect my used equipment will be a month later. What should I do?

The Government's recycling service operator is fully geared up and deployed additional manpower to attain its performance pledge for collecting the waste equipment three working days after receipt of service request from the sellers. The current booking position shows that it can fulfil this pledge.

If you have to dispose of a used regulated electrical equipment (REE) but are not buying a new REE, please call the recycling hotline 2676 8888 to make an appointment with the Government's recycling service operator for free collection. In this regard, the operator will make full use of its additional manpower to meet the service demand. Based on the current booking position, the operator is able to arrange collection of the used items in about a week's time after receipt of the request.

If the Environmental Protection Department (EPD) finds any suspected cases of non-compliance with the legal requirements on the part of the sellers or its staff, e.g. providing misleading information to the consumers in respect of the time required for arranging the statutory removal service, EPD will further investigate and take enforcement actions as necessary.

Q9: I'm advised that I have to contact the Government's recycling service operator myself to arrange the removal of the used equipment. Is it true?

No. The seller is required to contact the designated collector(s) (including the Government's recycling service operator) named in its statutory removal service plan to arrange the collection service for its customer.

Q10: I'm advised to get an "upgraded service" to have the new product delivered and installed, and the used item dismantled and removed on the day of purchase, but at an extra fee. Is this okay?

The seller should be able to arrange delivery of the new product and removal of the used equipment on the same day if this is to be arranged three working days after the day of purchase. The seller may however offer other value-added services at a charge. Consumers may choose a service that suits their needs.

Q11: What is the use of the recycling label? Can it be used to request removal service?

After purchasing regulated electrical equipment (REE), the consumers should obtain from the seller a suitable recycling label for such equipment before/when receiving the new equipment.   The recycling label aims to help consumers identify REE that is distributed under the Producer Responsibility Scheme on Waste Electrical and Electronic Equipment. Consumers do not need to surrender a recycling label in order to request for the statutory removal service.

Q12: If I purchased regulated electrical equipment (REE) from abroad and brought it back to Hong Kong for personal use, am I subject to the recycling levy?

Consumers are not subject to the recycling levy for the REE purchased from abroad for personal use.  However, if the equipment is further distributed (i.e. parallel trading), the person is regarded as a supplier / seller under the Producer Responsibility Scheme on Waste Electrical and Electronic Equipment and is subject to the relevant statutory obligations.

Q13: What should consumer pay attention to when opting to use the statutory removal service arranged by the seller?

Consumers using the statutory remove service should note that:

(a) the old item must stand alone, free from any installations, connections or obstructions to facilitate removal;

(b) the old item should be kept clean and tidy. In the event of serious hygiene problems (e.g. rancid foods, infestation of cockroaches and ants), the collector may refuse to remove such item and the consumer may not request for another free removal service again.

There may be some variations in the removal services arranged by different sellers. Consumers are advised to refer to the relevant terms of service before making a choice.

Q14: When a consumer purchases new regulated electrical equipment (REE), can consumers handle the old REE on their own and opt out the free removal service provided by the sellers?

Consumers have the right to keep the old REE for their own use, for donation or other purposes.  If consumers eventually decide to dispose of the used REE, they can  send the used REE to licensed recyclers for handling, or make use of the Government's recycling channels including the Recycling Hotline (2676 8888), Community Green Stations or E-waste Collection Vehicles, so as to ensure the proper recycling of these equipment, achieving resource recovery and turning waste into resources.

Q15: Are household refrigerators, and other commercial refrigerators/ freezers with rated total storage volume exceeding 500L regarded as regulated electrical equipment (REE)? How do members of the public handle such kind of electrical equipment?

Under the Product Eco-responsibility Ordinance (Cap. 603), household refrigerators and other commercial refrigerator/ freezers with rated total storage volume exceeding 500L are not regarded as regulated electrical equipment (REE). Hence, suppliers are not required to pay the recycling levy, and sellers are not required to provide the statutory removal service for customers of such kind of electrical equipment.

Under the Producer Responsibility Scheme on Waste Electrical and Electronic Equipment (WPRS), WEEE · PARK collects and treats REE items only. Members of the public can hand over non-regulated household electrical appliances, including household refrigerators with rated total storage volume exceeding 500L, to Community Green Stations for proper handling. For details, please click here.

Q16: Is there any special arrangement for collection service during typhoon or rainstorm?

When the Typhoon Warning Signal No. 8 (or above) or Black Rainstorm Warning is in force, the WEEE·PARK operator's recycling hotline and collection service will be suspended. After the cancellation of the warning signal, the operator will contact affected users as soon as possible and reschedule the collection service to about 2 to 4 days later.

Q17: What should I do if I have enquiries or want to file a complaint?

Please call EPD's enquiry hotline at 2838 3111 if you have any enquiries or want to file a complaint concerning the implementation of the scheme.